Terms and conditions regarding your order

Licensing

Purchasing a plugin gives you non-exclusive and non-transferable limited license to install the plugin on the number of websites indicated on the license.

Anual licenses are valid for 1 year from the date of purchase and, depending on the payment method, the renewal will either be automatic or manual. For manual renewals, you will get information by email on how to proceed.

You can cancel your subscription at any time in your customer area. You’ll have access to updates and technical support until the end of the already paid period but no renewal will be processed after the expiration date.

A lifetime license is valid indefinitely and renewals are not required. You’ll get updates while the plugin is actively supported as well as technical support while the plugin is owned by PT Woo Plugins and the company is still in business.

You need a valid and active license to get plugin updates and technical support.

We reserve the right to revoke any license not used in accordance to these terms and conditions.

Refunds

If you discover an issue (related to an advertised feature) within 7 days of buying a plugin and our support cannot resolve it, you can request a refund.

Refunds will be issued upon our decision (not because of a change in the scope of your project, expectations about non-advertised features, 3rd party software incompatibility, or custom development).

The payment gateway commission costs will be deducted from refunds (except if it’s related to a non-working advertised feature).

We will not refund automatic renewals processed via PayPal, Stripe (credit card), or any other payment method. You can manage your subscription renewal settings in your account.

The EU guarantee to return any good or service within 14 days does not apply if the software is downloaded, because it will be considered to have been examined or used. Because the software link is provided via email immediately after the payment, we will assume it has been downloaded. That being said, we will still apply the 7-day refund policy in most situations.

Technical support

We’ll do everything in our reach to help you use our plugins, including fixing any bugs, but we do not provide support and can not be held responsible for, and not limited to:

Compatibility with 3rd party plugins or themes;
Usage of so-called “optimizers” like “Plugin Organizer” and/or other solutions that interfere with the regular loading of WordPress, plugins and themes.
Non-advertised or experimental features;
Usage of developer hooks (including the ones on our plugins);
Any custom code or customizations (in place or to be developed);
Legacy WordPress, 3rd party plugins or themes, PHP, and any other software versions;
Server limitations, misconfiguration, or performance issues;
Financial loss or legal issues due to bugs;
InvoiceXpress specific exemptions:
- Legal/fiscal changes (for example the new VAT for e-commerce rules in the EU from July 2021);
- Elaborate (including B2B VAT exemptions in Europe) taxes configurations;
- WooCommerce-specific tax configurations;
- Changes on the InvoiceXpress account, domain, or any other changes that require a plugin reconfiguration;

When buying any plugin, you may request the optional “Remote initial setup” via Anydesk.

Support must be requested using the form available next to your original order, in your account, and not by direct email or by phone. We will call if we consider it necessary, but if you request phone, email, or remote access support yourself, costs will apply. You can buy support hours here.

We do our best to reply to all support requests within 2 business days, from 9 AM to 5 PM (Lisbon time), but it might not be possible. We do take weekends and holidays occasionally 😉

Domain change

The license is normally not transferable, but if you activated it on a development/staging domain and need to move it to a production domain you can request a change, but you need to remove the license key from the current development website first, on the plugin settings screen.

We reserve the right to deny the domain change if there are several requests for the same key or any other reason that denotes an incorrect or suspicious usage of the license.

To use the same license on a development/staging and a production website at the same time, we recommend you buy a “Dual” license.

Warranty

Our plugins are guaranteed to function on a new install of WordPress and WooCommerce using a default theme or the Storefront theme. This ceases when the subscriptions expires. We cannot guarantee they will function with third party plugins, themes or custom development.

The plugins are provided “as-is” without any warranty.

The plugins are owned by PT Woo Plugins and by buying a license you are not entitled to any intellectual or ownership rights.

Liability

Buying and using any of our plugins does not constitute any obligation on our end for it to comply with any legal or financial regulation that you’re obliged to meet. In particular, you remain completely and solely liable for your compliance with all tax laws and regulations at all times, including research into what you must comply with. Installing any version of our plugins does not absolve you of any legal liabilities, or transfer any liabilities of any kind to us, and we provide no guarantee that use of them will cover everything that your store needs to be able to do.

Pricing

We reserve the right to change the price at any time without prior notice or consent. Active subscriptions will not be affected by price changes, but if the subscription is cancelled, a new subscription will be charged at the current price.

Privacy policy

What personal data do we collect and why do we collect it.

Who do we share your data with

We do not share data besides any legally required details to process your payment with PayPal or Stripe.

How long do we retain your data

For users who register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators (Webdados staff) can also see and edit that information.

What rights do you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Communication preferences

You can set your communication preferences at https://ptwooplugins.com/my-account/communication-preferences

Additional information

Our company-wide RGPD policy can be found here.

Terms and conditions