Terms and conditions regarding your order
All orders are considered final, including (but not limited to) the automatic renewal of your subscriptions. We don’t offer a free trial, test, or free refund period.
Refunds will only be issued in very particular situations (never because of a change in the scope of your project, expectations about non-advertised features, or 3rd party plugins or themes incompatibility), upon our decision and the payment gateway commission costs will be deducted from refunds. We will not refund automatic renewals processed via PayPal, Stripe (credit card), or any other payment method. You can manage your subscription renewal settings in your account.
If you want to cancel your subscription, you should do it in your customer area. We will not cancel subscriptions when asked by email or phone, and refunds will not be issued after a renewal is completed.
The EU guarantee to return any good or service within 14 days does not apply if the software is downloaded and/or activated on any domain, because it will be considered to have been examined or used. Because the software link is provided via email immediately after the payment, we will assume it has been downloaded.
Technical support
We’ll do everything in our reach to help you using our plugins, including fixing any bugs, but we do not provide support and can not be held responsible for, and not limited to:
- Compatibility with 3rd party plugins or themes;
- Non-advertised or experimental features;
- Usage of developer hooks (including the ones on our plugins);
- Any custom code or customizations (in place or to be developed);
- Legacy WordPress, 3rd party plugins or themes, PHP, and any other software versions;
- Server limitations, misconfiguration, or performance issues;
- InvoiceXpress specific exemptions:
- Legal/fiscal changes (for example the new VAT for e-commerce rules in the EU from July 2021);
- Elaborate (including B2B VAT exemptions in Europe) taxes configurations;
- WooCommerce specific tax configurations;
- Changes on the InvoiceXpress account, domain, or any other changes that require a plugin reconfiguration;
When buying any plugin, you may request the optional “Remote initial setup” via Anydesk.
Support must be requested using the form available next to your original order, in your account, and not by direct email or by phone. We will call if we consider it absolutely necessary, but if you request phone, email, or remote access support yourself, costs will apply. You can buy support hours here.
We do our best to reply to all support requests within 2 business days, from 9 AM to 5 PM (Lisbon time), but it might not be possible. We do take weekends and holidays occasionally 😉
Buying and using any of our plugins does not constitute any obligation on our end for it to comply with any legal or financial regulation that you’re obliged to meet. In particular, you remain completely and solely liable for your own compliance with all tax laws and regulations at all times, including research into what you must comply with. Installing any version of our plugins does not absolve you of any legal liabilities, or transfer any liabilities of any kind to us, and we provide no guarantee that use of them will cover everything that your store needs to be able to do.
Domain change
The license is normally not transferable, but if you activated it on a development/staging domain and need to move it to a production domain, you can request a change, but first, you need to remove the license key, from the current development website, on the plugin settings screen.
We reserve the right to deny the domain change if there are several requests for the same key or any other reason that denotes an incorrect or suspicious usage of the license.
What personal data do we collect and why do we collect it
Who we are
We are Webdados and our main website address is: https://www.webdados.pt
Contact information
You can find our contacts here.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. The login cookies will be removed if you log out of your account.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use Google Analytics to track website visits and they use cookies to do so.
Who we share your data with
We do not share data.
How long do we retain your data
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators (Webdados staff) can also see and edit that information.
What rights do you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Additional information
Our RGPD policy can be found here.