FAQs

These are generic FAQs for all of our plugins, if you have a question that is specific to a plugin, you should refer to that plugin FAQ or documentation.

The next plugin has the FAQ hosted in it’s own website:

• Invoicing with InvoiceXpress for WooCommerce – Pro

We are working on improving documentation and FAQs for all of our plugins. If you can’t find the information you need, you should request support in your customer area next to the original order.

Generic FAQs

1) What are the terms and conditions regarding my order?

You can find our privacy policy and terms and conditions here.

3) A plugin is not translated into my language. How can I help translate it?

You can help with a translation at https://translations.ptwooplugins.com/ but first you need to request access creating a support ticket for your plugin and tell us what language do you want to collaborate with.

3) I have pre-sales questions. How can I contact you?

Use this form.

Licensing

1) How to transfer the license to another domain?

You should ask for the domain change in your customer area, next to the original order details. Then follow the instructions you receive on your email after Webdados releases the license.

If your domain is a development domain, you can deactivate the domain right there and then activate the license on the new website. These are the exceptions in which you can deactivate the license yourself, without having to ask us to do so, and then reactivate on your new production domain:

2) How much time do I have to renew an expired license?

30 days. After that time, the subscription will be cancelled and you need to subscribe again. Any special pricing that you might have will not be available on the new subscription.

3) Can I upgrade my license from 1 to more websites or from a yearly license to a lifetime?

Not at this time. We still don’t have in place a mechanism to toggle between different types of licenses.

4) We’re a government/public entity and need to buy a license by issuing a Purchase Order. How does this work?

Normally our plugins and support are only provided after payment, but we do understand government/public entities need to get a quote, issue a P.O., receive an invoice, and only after that can they pay for it.

We’ll gladly work with you regarding this process, but we can only accept P.O.s for lifetime licenses, as we cannot bear with the yearly bureaucracy involved for such a small payment.

5) Can I use one license on WordPress multisite?

Each license can only be used on one website, so in a multisite scenario each website needs its own license, either it’s a different domain, subdomain or folder inside the same domain.

All our plugins are available also in 2, 5 and 10 website licenses for a cheaper price per website.

6) Can I use one license on a WPML powered website with a different domain per language?

Yes. We recommend you activate your plugin on the main language domain.

Our license validation will check every domain of your WPML website and allow the plugin to operate if it validates in any of them.

7) I bought a license for more than one website but it doesn’t activate on the extra ones.

When you buy a license, our system automatically generates one license key. To use the license on multiple websites, you need to create additional license keys, as each key can only be used on one website.

Go to Account > License Manage > Choose your license and click on License Manage> Generate a new key at the bottom of the page.

You can generate as many keys as the number of websites your license allows.